How to whitelist an email address

If you're viewing this page, chances are that you've received an email from us, asking you to whitelist our email address or our email didn't make its wat to your inbox, and you found it in your “Spam” folder.

transWhy you are not receiving the emails

Email providers like Gmail, Outlook, and Yahoo — all of them really — aggressively protect their users from unwanted and malicious phishing emails, scams, and spam. In our case, in the interest of caution, they may be mistaking the legitimate and wanted email we sent you as just the opposite… SPAM.

The reality today is that sending an email is basically free, and even those crazy Nigerian Prince emails still work.

Spam is a multi-BILLION dollar business.

If you ask your email provider to unblock or whitelist an email address, it will signal to your email provider that the email is legitimate and will help you and other users on the same platform receive the emails.

It will make a difference to you. Other subscribers. And us!

How to fix it

Every email provider and spam filter is a little different, but here are four simple ways to fix emails that are incorrectly flagged as spam:

  1. REPLY TO OUR EMAIL. Tell us what's going on, and we'll do our best to help out and troubleshoot the situation. Most email providers “learn” that an email that your reply to, especially regularly, is legitimate and should be delivered to your primary inbox.
  2. ADD US TO YOUR ADDRESS BOOK. Add to your contact list or address book; you can use Robert Dow or Remarkable Land as the contact name. Most email providers will deliver emails from contacts in your address book.
  3. REPORT NOT SPAM. Navigate to your “Spam” folder, and click the “No Spam,” “Report Not Spam,” “It's Not Spam,” or equivalent button, while viewing the message. This probably isn't the first time you've had an issue with an overly aggressive spam filter; tell your email provider to deliver the message.
  4. WHITELIST OUR ADDRESS. This is the most complicated solution, but you can specially whitelist our email address (or domain), add a filter, or add our email address to your “safe senders” list.

Again, please call, text or email us — any address will work — if you aren't receiving our emails, and we will do all we can to help.

And… here are help articles for Gmail, Yahoo, and Outlook!

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